Will Adams NHS Treatment Centre rated ‘Good’ across the board

The Will Adams NHS Treatment Centre in Gillingham has been rated ‘Good’ across the board by the Care Quality Commission.


The Centre, which opened in 2005, was visited by CQC inspectors in August 2016. The inspectors reported on two core services – surgery and the outpatients/diagnostic imaging service.

Both services were rated ‘Good’ across all appropriate areas including safe, effective, caring, responsive and well-led.

Will Adams Treatment Centre building


A number of positive aspects drew the inspector’s attention. Patient care and the cleanliness of the Centre were noted, as was the compassionate response patients received when they need help and support. The inspectors found clear and visible leadership, appropriate staffing levels and efficient well-working systems.

The Will Adams NHS Treatment Centre provides elective NHS treatment to patients in Rochester, Gillingham and Chatham. The Centre carries out a range of procedures including: minor orthopaedic surgery, including arthroscopy, osteotomy and minor hand and foot procedures; ophthalmology, in particular cataract procedures, ocular plastic and vitreous body injections; general surgery, such as hernia repair, varicose vein repairs and the removal of skin lesions; urology and minor procedures including cystoscopy, and; endoscopy; gastroscopy, colonoscopy and flexisigmoidoscopy.

Where a GP agrees that treatment is required, patients can ask to be referred to the Will Adams NHS Treatment Centre for their treatment.

Speaking of the CQC report and rating, Hospital Director Patricia Warwick commented: “My thanks and congratulations go to our team who have, together, achieved this very pleasing result. What it means for local patients is that they can be confident of some of the best treatment and care in the area. The result is a reflection of the high standards of care and professionalism displayed by colleagues every day.”

In August Will Adams NHS Treatment Centre outperformed the national average against all PLACE criteria (Patient-Led Assessments of the Care Environment). The hospital achieved 100 per cent for cleanliness; 87.5 per cent for privacy, dignity and wellbeing; 97.6 per cent for condition, appearance and maintenance; 90 per cent for dementia provision, and; 92.1 per cent for disability provision.

In the Family and Friends Test, which is the NHS test where hospitals are assessed on the basis of whether or not a patient would recommend them, for the year to date the Will Adams NHS Treatment Centre has achieved 100 per cent for day case care and 99 per cent for outpatient care.

Comments from patients include: “I would recommend Will Adams NHS Treatment Centre to anyone”; “my treatment was first class from start to finish”; “The staff could not have been nicer”, and; “you are a great team and I would be happy to come here again in the future.”